Stratford Inn Privacy Policy

Last Updated: 08/14/2025

The Stratford Inn (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, stay at our hotel, or interact with our services.

1. Information We Collect

We collect personal information in several ways to provide our guests with excellent service:

Reservation & Booking Information
- Name, address, phone number, and email address
- Payment details (credit/debit card information, billing address)
- Dates of stay and room preferences
Guest Services
- Requests and preferences you share with us (e.g., room type, amenities, special occasions)
- Information collected during check-in and check-out
Email Marketing & Communications
- Email addresses provided through our website, at check-in, or through promotional sign-ups
- Preferences for receiving newsletters, promotions, or special offers
Website & Digital Tools
- Cookies, IP addresses, and browsing activity on our website
- Device type, browser type, and general location data

2. How We Use Your Information

We use the information collected for purposes such as:

Reservations and Stays: To process bookings, confirm reservations, and provide requested services.
Customer Service: To personalize your stay and respond to inquiries or requests.
Marketing: To send promotional emails, newsletters, and special offers if you have opted in.
Improving Our Services: To enhance our website experience, tailor our communications, and better serve our guests.
Legal & Security: To comply with applicable laws and protect the safety of our guests and staff.

3. Email Marketing Practices

Guests and visitors may sign up to receive email updates, promotional offers, or newsletters.
You may opt out at any time by clicking the unsubscribe link included in every email or by contacting us directly.
We do not sell or rent email addresses to third parties.
We may use email marketing tools that help us measure engagement, such as open rates and link clicks, to improve our communications.

4. Sharing Your Information

We respect your privacy and only share personal information in limited circumstances:

Service Providers: With trusted third-party providers who assist in payment processing, email communications, or website hosting.
Legal Requirements: When required by law or to protect our rights, property, or safety.
Business Operations: If we undergo a merger, acquisition, or reorganization, your information may be transferred as part of the business assets.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve site functionality and user experience
Remember your preferences during visits
Track website performance and marketing effectiveness

You can disable cookies in your browser settings, though some site features may not work properly without them.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we follow industry-standard practices to safeguard your data.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy or as required by law.

8. Your Rights & Choices

You have the right to:

Access and update your personal information
Opt out of receiving promotional emails
Request deletion of your personal data, subject to legal and business obligations

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Stratford Inn
555 Siskiyou Blvd, Ashland, OR 97520
(541) 488-2151
contact@stratfordinnashland.com